Policies
Shipping & returns
Last updated 10 September 2026.
3–5 working days
Made-to-order processing before dispatch (5–7 for personalised bulk orders).
Free delivery
Delivery is free on every order.
14-day returns
On standard, non-personalised pieces in original condition.
Delivery
| Method | After dispatch | Cost |
|---|---|---|
| Free deliveryFree on every order | 2–3 working days | Free |
We currently deliver to addresses in England, Scotland, Wales and Northern Ireland only. We do not currently offer international delivery. Please check your delivery address carefully before completing your purchase — we cannot guarantee that an address can be changed after dispatch, and a parcel returned due to an incomplete, incorrect or uncollected address may require additional postage before it can be sent again.
Processing time
Our products are 3D printed after your order is placed rather than being mass-produced or held in large quantities. Standard processing is normally 3–5 working days; larger, complex or personalised bulk orders may require 5–7 working days. Processing time does not include delivery time.
Cancellations
Please contact us within 12 hours of placing your order if you wish to request a cancellation. Personalised or custom-made orders cannot normally be cancelled once production has started. This does not affect any statutory rights that apply to standard, non-personalised products.
Returns & exchanges
Standard, non-personalised products can be returned within 14 days of delivery for a refund or exchange, provided they are unused and in their original packaging. Return postage is the customer's responsibility unless the item is faulty. This does not affect your statutory rights.
Custom and personalised products made to your individual specifications — including personalised names, wording, logos, bespoke measurements or designs — cannot normally be returned or exchanged because of a change of mind. This does not apply where an item is faulty, damaged, incorrect or not as described.
Damaged, faulty or incorrect items
Please contact us as soon as possible if your order arrives damaged, faulty, incorrect or materially different from the description. Include your order number, a description of the issue and clear photographs of the item, the full product, the external and internal packaging and the shipping label. Please keep the item and all packaging until the matter is resolved. Depending on the circumstances we will arrange an appropriate replacement, repair or refund. Your statutory rights are not affected.
If tracking shows that your parcel has been delivered but you cannot find it, please check with household members, neighbours and any designated safe place, then contact us so we can help investigate.
About 3D-printed items
Fine layer lines, small seam marks, subtle surface textures and slight colour variations are natural characteristics of the 3D-printing process and are not considered faults. Significant cracks, breakage, severe warping or defects affecting the intended use of the product should be reported to us.
Care instructions
Unless otherwise stated, our 3D-printed products are intended for indoor decorative use. Clean with a soft, dry or lightly damp cloth. Do not soak, submerge or place them in a dishwasher, microwave or oven. Keep them away from high temperatures, naked flames, hot ash, abrasive cleaners and prolonged direct sunlight.
Do not use a product with food unless its listing specifically says it is suitable for food contact. Decorative vases should be used with dried or artificial flowers unless the listing confirms that a watertight insert is included or that the item is suitable for holding water.