Policies
Shipping & returns
Last updated 31 July 2026.
3–5 working days
Made-to-order processing before dispatch (5–7 for personalised bulk orders).
Free UK delivery
Royal Mail Tracked 48 on every order. Express Tracked 24 available.
14-day returns
On standard, non-personalised pieces in original condition.
Delivery
| Method | After dispatch | Cost |
|---|---|---|
| Standard UK deliveryRoyal Mail Tracked 48 · free on every order | 2–3 working days | Free |
| Express UK deliveryRoyal Mail Tracked 24 · next working day after dispatch | 1 working day | £4.95 |
We currently deliver within the United Kingdom. Please check your delivery address carefully before completing your purchase — we cannot guarantee that an address can be changed after dispatch, and a parcel returned due to an incomplete or incorrect address may require additional postage before it can be sent again.
Processing time
Our products are 3D printed after your order is placed rather than being mass-produced or held in large quantities. Standard processing is normally 3–5 working days; larger, complex or personalised bulk orders may require 5–7 working days. Processing time does not include delivery time.
Cancellations
Please contact us within 12 hours of placing your order if you wish to request a cancellation. Personalised or custom-made orders cannot normally be cancelled once production has started. This does not affect any statutory rights that apply to standard, non-personalised products.
Returns & exchanges
Standard, non-personalised products can be returned within 14 days of delivery for a refund or exchange, provided they are unused and in their original packaging. Return postage is the customer's responsibility unless the item is faulty.
Custom and personalised products made to your individual specifications — including personalised names, wording, logos, bespoke measurements or designs — cannot normally be returned or exchanged because of a change of mind. This does not apply where an item is faulty, damaged, incorrect or not as described.
Damaged, faulty or incorrect items
Please contact us as soon as possible if your order arrives damaged, faulty, incorrect or materially different from the description. Include your order number, a description of the issue and clear photographs of the item, the full product, the external and internal packaging and the shipping label. Please keep the item and all packaging until the matter is resolved. Depending on the circumstances we will arrange an appropriate replacement, repair or refund. Your statutory rights are not affected.
About 3D-printed items
Fine layer lines, small seam marks, subtle surface textures and slight colour variations are natural characteristics of the 3D-printing process and are not considered faults. Significant cracks, breakage, severe warping or defects affecting the intended use of the product should be reported to us.