Frequently asked questions

Yes. Unless otherwise stated, our products are 3D printed after your order is placed rather than being mass-produced or held in large quantities. Please review the product dimensions, colour options and intended use carefully before purchasing.

Our standard processing time is normally 3–5 working days. Larger, complex or personalised bulk orders may require 5–7 working days. Processing time does not include delivery time after dispatch.

Please contact us within 12 hours of placing your order if you wish to request a cancellation. Personalised or custom-made orders cannot normally be cancelled once production has started. This does not affect any statutory rights that apply to standard, non-personalised products.

Standard UK delivery is free on every order (Royal Mail Tracked 48). Express delivery (Royal Mail Tracked 24) is available at checkout for £4.95.

Please check your delivery address carefully before completing your purchase. Contact us immediately if you notice an error, although we cannot guarantee that an address can be changed after dispatch. If a parcel is returned because the address was incomplete or incorrect, additional postage may be required before it can be sent again.

Please check with household members, neighbours and any designated safe place, then contact us so we can assist with an investigation with the delivery provider.

Yes. Our products are 3D printed and hand-finished. Fine layer lines, small seam marks, subtle surface textures and slight colour variations are natural characteristics of the 3D-printing process and are not considered faults. Significant cracks, breakage or severe warping should be reported to us.

Please contact us as soon as possible with your order number, a description of the issue and clear photographs of the item, the packaging and the shipping label. Depending on the circumstances, we will arrange an appropriate replacement, repair or refund. Please keep the item and all original packaging until the matter has been resolved.

Clean with a soft, dry or lightly damp cloth. Do not soak, submerge or place in a dishwasher, microwave or oven. Keep away from high temperatures, naked flames, abrasive cleaners and prolonged direct sunlight. Decorative vases should be used with dried or artificial flowers unless a watertight insert is used.

Custom and personalised products made to your individual specifications cannot normally be returned or exchanged because of a change of mind. This includes personalised names, wording, logos or bespoke designs. This does not apply where an item is faulty, damaged, incorrect or not as described.

Yes — we love bulk and team orders. Our NFC business tags and logo jewellery boxes are designed for exactly this, and our ring keepers can be made with individual names for teams. Get in touch via the business enquiries page so we can discuss quantities, colours and lead times.